When a fire breaks out, every second counts. That’s why HelpMe created Fire Protector—giving you fast access to private fire emergency response through our trusted partnership with Fidelity Secure Fire.
With a simple swipe in the HelpMe app, we’ll coordinate and dispatch the nearest Fidelity Secure Fire team to your home, ensuring experienced fire professionals are on their way to assist as quickly as possible. Whether it’s containing a fire, protecting your property or helping keep your loved ones safe, Fire Protector provides an extra layer of protection when you need it most.
At HelpMe, we have enormous respect for South Africa’s municipal fire departments. Every day they protect our communities while operating under increasing pressure and limited resources.
Fire Protector isn’t here to replace these essential public services—it’s here to reinforce them.
Through our partnership with Fidelity Secure Fire, we’re helping to strengthen emergency response by providing dedicated private fire services that work alongside municipal fire departments, giving HelpMe members added peace of mind during a home fire emergency.
Available Across eThekwini
Fire Protector is available throughout the eThekwini region as a HelpMe premium upgrade for just R19 per month.
As part of our commitment to building safer communities, Fire Protector is also included at no additional cost for eligible HelpMe members in the Durban 4051 community, giving residents access to private fire emergency response through Fidelity Secure Fire as an exclusive community benefit.
When Every Second Counts
Fire emergencies are unpredictable, but your response doesn’t have to be.
With Fire Protector, help is never far away. Simply panic on the HelpMe app and we’ll coordinate the nearest private Fidelity Secure Fire team to respond—giving you and your family greater confidence, faster assistance, and added peace of mind when it matters most.
