Quick Summary Guide – Important Information!

Welcome to HelpMe, the only Safety and Security App you will ever need or trust…Just Swipe!

1. MEMBER LOCATION DATA PRIVACY

Only once a member swipes for Help, can our systems and Crisis team see their live location.
The HelpMe App then drops a digital “breadcrumb” trail for us to follow for the next 3 hours or until the member is confirmed as safe.
This location data is then deleted on the HelpMe system.
We never have access to member location data unless the member requests help! Guaranteed.

2. WHO WE SHARE YOUR DATA WITH

We will only ever share your location or membership profile data, in a crisis, with:

Emergency Service Responders;
Family members on HelpMe
Your emergency contacts
SAPs (for missing persons)

We will never share or sell any HelpMe member profile data for marketing or sales with any 3rd party. Guaranteed.

3. IN-APP LOCATION PERMISSION (IOS AND ANDROID)

For the best possible response time, HelpMe strongly suggest all Adult members set their location tracking to be “Always On”. The HelpMe App will still work in “Only when app open” mode but not as quickly, when every second counts!

To stop sharing your location temporarily, just turn off tracking in your HelpMe app settings. But remember, this means we won’t be able to locate you in an emergency.
MyChild / MyChild Plus members can only be located and monitored by their parents if the child’s location setting is “Always On” and they have data or have upgraded to MyChild Plus.

4. THE HELPME APP AND CRISIS CENTRES

Here’s how HelpMe works to keep you safe:

In an emergency, simply press the specific panic button. All panic requests are Data Free if you have no data or WiFi.
Guardian Alert (all security cases out of home)
Home Alert (all security cases at home)
Breakdown (for all car cases)
Medical (for all medical cases)
Our expert crisis support team will then call you back. We aim to call back in less than 60 seconds (average time is 30 seconds). This can be longer during unexpected peaks or during “normal rush hour” periods.
Security related cases are handled by PSIRA registered security response experts.
Our crisis centre is available 24/7 to guide you through any situation, providing advice, support, and coordination of services.

5. AMAZING UPGRADES

Upgrades are entirely at the policy holders discretion.
Members can upgrade at any time by requesting a callback from our membership team (office hours). Most Upgrades are Month to Month with no minimum contract period or cancellation fees.
Members can modify their selected upgrades as they see fit by contacting our Customer Services team.
Upgrade subscriptions are paid in advance and will automatically become active within 24 hours once the members first debit is successfully received.
Should a membership policy subscription be returned unpaid or rejected at their bank, the members upgrades will be automatically suspended, until new payment is successfully made in the following month. In this event all family members will still receive access to the HelpMe App and its “Unique Features” without collection of any subscriptions. We do not charge doubt debits.

6. LIMITATIONS OF SERVICE

We strive to provide the best emergency response possible, but please note:

Response times may vary depending on your location, time of day, road conditions and weather.
Our responder coverage maps are available to view on our web site www.HelpMeSA.co.za and are updated quarterly.
All members are responsible for keeping their app updated and cellphone in good working order.
HelpMe cannot stop all bad things from happening, but we can make sure that expert help is available when they do.

7. CONSENT FOR HELPME TO COMMUNICATE WITH MEMBERS.

All HelpMe members are automatically Opted in to allow HelpMe staff to communicate with them via voice and digital channels. Without this consent, we are unable to effectively provide service to our members.
See section 2 for more information regarding data policy.

8. FAIR USE POLICY

To ensure all members can receive our support in a “real” crisis, we have a strict fair use policy. Members who deliberately mis-use the service will negatively impact our service delivery to other members and will have their membership revoked without notice. Please use us, but don’t abuse us

9. FREE LIFETIME MEMBERSHIP

As part of our social responsibility commitment, we offer free lifetime membership for up to 2 adults and 5 children. This offer permanently waives the membership fee which is R39pm for main member and R19pm for their partner / spouse. The annual membership saving with this offer is R696 per year (at current RRP 2025) and is guaranteed to remain free for the life of the membership. This free offer excludes upgrades which are at the members discretion.

You qualify for this free membership offer if you are a:

Full time Government employee
Parent of children aged 9-17
Private sector teacher.
Private sector health worker
Charity or community based services employees

10. UPDATES TO OUR T+C’S

As we evolve, we will update our published T+C’s. These T+C’s are available via the HelpMe App and Website. Member’s must update their HelpMe App version regularly to ensure these T+C’s update. Visit our Website www.HelpMeSA.co.za

Quick Summary Guide – Important Information!

Sorry!…HelpMe launches to the general public in June 2025