Welcome to HelpMe, the only Safety and Security App you will ever need or trust…Just Swipe!
1. MEMBER PRIVACY
For the best possible response time, HELPME “strongly suggests” all Adult members set their location tracking to be “Always On”. The HelpMe App will still work in “Only when app open” but not as quickly, when every second counts!
MyChild / MyChild Plus members can only be located and monitored by their parents if the child’s location setting is “Always On”.
3. WHO WE SHARE YOUR LOCATION WITH
We will only share your location & profile data in a crisis with:
We promise never to use your data for anything other than getting you the help you need.
4. HOW WE KEEP YOUR DATA SAFE
Your safety is our mission, and your privacy is our promise. Here’s how we protect your location data:
5. OUR COMMITMENT TO YOUR SAFETY
At HelpMe, we offer a suite of free as well as paid-for emergency services designed to protect you in any situation. These include but are not limited to:
6. USING THE APP
Here’s how HelpMe works to keep you safe:
8. LIMITATIONS OF SERVICE
We strive to provide the best emergency response possible, but please note:
Judge us by our Hello Peter rating…..#1 in security #1 in personal protection
9. CONSENT
By agreeing to these Terms and Conditions, you provide your explicit and ongoing consent to the collection, use, and sharing of your personal information, location and tracking data for the purposes of providing HelpMe services. We are committed to protecting all members “profile” data with industry-standard security measures, including encryption, secure storage, and access controls. Despite our best efforts to safeguard your data, you acknowledge that no security measures are infallible, and we cannot guarantee absolute security.
10. UPDATES TO OUR T+C’S
As we evolve, we will update our published T+C’s. These T+C’s are available via the HELPME App and Website. Member’s must update their HELPME App version regularly to ensure these T+C’s update. Visit our Website WWW.HelpMeSA.co.za
1. GUARDIAN ALERT
Often, our concerns turn out to be false alarms, but if the worst does happen suddenly, we may not have time to call someone, and so no-one will know you need help or where you are. Just swipe, and our crisis team will call you back immediately. If you answer and you are fine, that’s great! No harm done and we are happy that you are safe. But, If you cannot answer, we will assume there is a serious problem and we will send help to your exact location as fast as possible. Guardian Alert won’t stop bad things from happening, but it can prevent your crisis from becoming a total nightmare.
2. HIJACK TRACKING
In the event of a suspected hijack, HelpMe will co-ordinate with your car tracking company, so we can still find you, even if your cellphone has been switched off by hijackers. Once we suspect a HiJacking, we will contact your Tracking company and they can then access your car’s location and send help. To activate this feature, simply share your car tracking company and vehicle details with us and ensure you add HelpMe as an emergency contact with your Tracking provider.
3. HOME ALERT
If you suspect an intruder is on your property, just swipe. Home Alert turns your cellphone into a “personal panic button” when you’re at home. Get local help when you need it now! In a suspected home invasion, you may not be able to reach your hidden alarm panic button in time, but your cellphone will be closer. Once you swipe, our crisis team know there is a serious problem at home and will immediately call you back. If you need help OR are unable to answer, we will immediately contact your armed response company for you and send help. If you have no alarm company give us the name of a friendly neighbour or your neighbourhood watch that we can contact in an emergency at home. This ensures that with just a swipe, you can alert us to a problem and our crisis team will send help.
4. BREAKDOWN CO-ORDINATION
Dispatch your insurance breakdown in less than 30 seconds. Insured or not, just swipe to request your breakdown responder and then track them “live” on the HelpMe App. Our Breakdown team co-ordinates over 35,000 breakdowns and accidents each month. Replace a 10-15 minute call to your insurer when you have a breakdown or accident. With just 2 swipe’s on the HelpMe app, your insurance approved responder* will be dispatched and you can track them live on our app. This feature is supported by over 25 of SA’s largest insurers*.
5. TACTICAL RESPONSE
In a security crisis your family, friends and SAPS may not be able to help in time. Upgrade your Guardian Alert feature and get immediate access to South Africa’s largest tactical security network when you’re out and about and need urgent help. Our Target Response times are: (average based on 100 cases)
• All Metro areas (all Cities and most Towns) : 7mins
• Most Urban areas and surrounding suburbs : 10mins
This upgrade ensures you won’t need to rely on family, friends or even SAPS when you need urgent help fast. Our audited Tactical Response Network includes:
• 2,100 Guards.
• 130 Tactical Specialist Reaction teams for “higher risk” events like Hijackings, Kidnapping or active shooter.
• 1900 BSP
• Over 4000 unique mobile response teams.
6. BREAKDOWN SAFETY PATROLS
Being stranded on the roadside comes with big risks. With over 1,900 safety patrol vehicles, covering 95% of public roads in SA, our Breakdown Safety Patrol™ will park next to your car, keeping you safer until your breakdown truck arrives. Our exclusive network of 1,900 breakdown safety patrols covers 90% of SA roads and on average are guaranteed to arrive faster to a breakdown than anyone else can. They will park next to you and wait until your breakdown service has arrived and everyone is safe. On average, our safety patroller will arrive in under 10 minutes (in all metro and most urban areas), so you will very quickly have peace of mind while you wait. No other network offers such coverage and response time commitment to roadside events across the whole of SA. Our network is active in over 20,000 car-related call-outs each month.
7. ACCIDENT PROTECTOR
No medical aid or hospital plan? This service offers ambulance and hospital stabilisation for members involved in an accident – private facilities included. Time saves lives. The first 60 minutes after you have been involved in a serious accident is critical. You will want to know that you’ll get to hospital in time and get the right help when you get there…but private medical costs are not cheap! HelpMe has developed an Accident Protector benefit which is extremely affordable. If you’re involved in an accident, you’re covered for up to R100 000 for Emergency medical transportation (Over 2000 service providers. Evacuation done by ambulance). Guarantees with the hospital are arranged whilst the patient is on route to the hospital ensuring the fastest possible access to treatment. In-hospital medical costs for stabilisation and treatment up to the plan limit. Evacuation is included in the plan limit. If your limit of R100 000 has been reached, transportation to the nearest public facility will be arranged. With Accident Protector Family you as the Main Member can add 1 additional adult and 3 additional children to your plan for free. If you have a large family, you can add an additional 4th child to your plan for an extra R19, so you can make sure your family is safe with Accident Protector.
8. DRIVER ASSIST
Online licence disc renewal, pothole wheel damage claims, and speeding fine reductions are all features of our Driver Assist upgrade. We’ll help make being a driver less expensive and more convenient for you. Our driver Assist pack includes:
• Online licence disc renewal (incl courier delivery to your door of your new disc)
• Pothole tyre and mag damage claims managed for any damage caused by a pothole on any SA road.
• Reduce your fines by letting us negotiate a discount.
9. MYCHILD (FREE)
View your child’s exact location and battery level anytime. Give your child a “data free” way to inform you if they need urgent help. And if you can’t be there for them, be sure that HelpMe will!
• View your childs exact location and battery level at anytime. (Your child needs data for this feature to work)
• Your child can alert you instantly if they ever need urgent help, even without data!
• Parents will hear this alert even if their cellphone is on silent.
• However, if parents don’t respond to this alert (within 60 seconds), the HelpMe crisis team will make sure your child gets immediate support from our crisis team.
• No other app offers such peace of mind to parents.
10. MYCHILD PLUS SUBSCRIPTION
Upgrade to MyChild® Plus and receive a range of must-have extras to ensure your child is as safe as possible and all completely data free! Ensure you can track your childs location even if they have no data.
• Monitor my child (see screen shots)
• Monitor your child when they are out of your care (eg Cinema, Mall, Party, Sports event, Sleep-over etc). Once a parent selects this area (variable from 50m-2km), their child’s location will be monitored every 60 secs. If your child unexpectedly leaves this selected “safe zone”, both parents will be alerted immediately and can see their child’s location and movements in real time. This feature still works if your child has no data.
• Free ER24 Private ambulance for any urgent* medical emergency.
• Free Tactical response support (worth R19pm)
• Unlimited data-free ‘call me’ requests to either parent.
• All of the above features are included for just R29pm per child. Nothing else to pay ever.
