Payments are made via monthly debit order, making it convenient for you. If a debit fails, members will be automatically switched to our basic service for that month. It is the member’s responsibility to reinstate a new debit mandate in the event that two consecutive debits fail.
For optimal App performance, we advise all members to select “Always”. The App will still work if set to “While using the App”, however this may result in delays when members panic.
Important Note: The HelpMe App and our Crisis Team do not have access to see the location of any member unless the member panics. As such we strongly recommend members do select “Always” for optimal performance.
Yes. With HelpMe you can add up to 5 additional adults to your plan for just R19 p/m each and you can add up to 5 children aged 9+ for free, to MyChild. Additional members who do not live at the primary address, will not be able to use the HomeAlert & HomeAlert Plus services.
In any emergency, just swipe, and our HelpMe App gives members immediate access (data-free) to our specialist Crisis Team, ensuring you and your family are looked after in your time of need.
Yes, you can update your personal information via the app.
Please notify us if you change your number, so that we can update your profile and link your services to your new contact information.
The app is currently available for Android and iPhone users.
