Payments are made via monthly debit order, making it convenient for you. If a debit fails, members will be automatically switched to our basic service for that month. It is the member’s responsibility to reinstate a new debit mandate in the event that two consecutive debits fail.
Yes. With HelpMe you can add up to 5 additional adults to your plan for just R19 p/m each and you can add up to 5 children aged 9+ for free, to MyChild. Additional members who do not live at the primary address, will not be able to use the HomeAlert & HomeAlert Plus services.

Yes, you can update your personal information via the app.


Please notify us if you change your number, so that we can update your profile and link your services to your new contact information.